I'm fortunate enough to have good medical and drug insurance and when it is time to renew my meds, the pharmacy is on top of it. This week the prescription had expired for one of the meds. When that happens, the doctor has to write a new one, so the pharmacy conveniently contacts the doctor for me. That's all fine until it snot:
The doctor's staff called me back and said the pharmacy had not contacted them nor faxed them. I was to call the pharmacy back and have them fax the request to #____.
Pharmacy person to me: "We have tried to reach them. We faxed the request to them on 7/12 and earlier today (7/15) to that same fax #. Please call your doctor's office back and let them know that and we will fax them again right now."
The doctor's staff calls me back: "No, they haven't faxed it. We only have one fax machine and I am the only one who sees the faxes when they come in."
Doctor's staff: "No, I cannot talk to the pharmacy. You have to call them and tell them."
The pharmacy emailed me back almost immediately. They told me they called the doctor as soon as they received my email, but ... ta da! All they got was a message machine!
Aaacckkk! Things don't have to be this hard, people!