- Some readers were unable to leave comments on the NBUS challenge. I discovered it was because I had chosen the "embedded" comment format for that blog. I changed it to the "pop up" format and those readers could again leave comments. [If you have embedded commenting on your blog and you need to change it, go to Settings, Comments, Comment Location.]
- Some readers have left comments on this blog, but they didn't appear on the comment section at the end of the blog post. This problem seems to be more complicated. (Thank you, Blogger, she says sarcastically.) A couple of possible reasons:
- If you are a no-reply blogger and you leave a comment on a moderated blog, Blogger intercepts the comment, puts it in the spam folder, and the blog's owner may never see it. If you'd like more information, this website explains a no-reply blogger and provides a solution: Let's Add Sprinkles.
- As a blog owner, if you see comments in your spam folder, you move them to your inbox, and click on the link to "publish." You then get a pop-up response from Blogger letting you know that the comment has published.
In the past, that was sufficient. As of two or three weeks ago, that changed and I discovered that many of these comments were NOT being published, in spite of the message that they were!
It's ridiculous, but blog owners are now required to do an additional step in order to actually publish the comments of their readers who are either no-reply bloggers, or who are not Gmail users, who are using non-Google web browsers, or who knows why? Normally these comments would be in the "Awaiting Moderation" section, but now they are mixed in with those not awaiting moderation.
To check and see if you have any of these non-published comments lurking in your reader's comments on your dashboard, the solution is a bit of a pain, but your readers will appreciate it. After all, they took the time to leave you a comment!
- From your dashboard, click "Comments" and scroll down the right-hand side of each comment. As you scroll, pictures will appear with options to 'remove content,' 'mark as spam,' or 'delete.' However, if you have unpublished comments (in spite of the steps above) you will see a checkmark as the far right picture. If there is a checkmark, you must click it and a popup box will ask if you want the comment published. Affirming that will finally ensure that your reader's comments are published to your post. Phew!
Or I could be wrong and someone just made a software error! Make sure you report any problems to Blogger help ... squeaky wheel and all that. By the way, as a blog owner, you might want to let your readers know if you are moderating comments in order to cut down on spam. That way they won't be expecting their comment to be immediately published.